Catatan: Materi ini difokuskan pada komunikasi profesional, sopan, dan legal dalam penagihan pembayaran atau piutang.
1. Memulai Percakapan
| English | Pronunciation (Pelafalan) | Meaning (Arti) |
|---|
| Good morning, Sir/Ma'am | Gud morning, ser/mem | Selamat pagi, Pak/Bu |
| My name is... | Mai neim is | Nama saya... |
| I'm calling from... | Aim koling from | Saya menelepon dari... |
| May I speak with Mr./Ms. Smith? | Mei ai spik with Mister/Mis Smith | Bolehkah saya berbicara dengan Bapak/Ibu Smith? |
| Is this a good time to talk? | Is dis e gud taim tu tok | Apakah sekarang waktu yang tepat untuk berbicara? |
| Thank you for taking my call | Tengkyu for teiking mai kol | Terima kasih telah menerima telepon saya |
| I'm contacting you regarding your account | Aim kontakteing yu rigarding yor akaunt | Saya menghubungi Anda terkait akun Anda |
| I'd like to discuss an outstanding balance | Aid laik tu diskas en autstending belens | Saya ingin membahas tagihan yang belum dibayar |
| Do you have a few minutes? | Du yu hev e fyu minits | Apakah Anda punya beberapa menit? |
| Thank you for your time | Tengkyu for yor taim | Terima kasih atas waktunya |
| I hope you're doing well | Ai houp yor duing wel | Semoga Anda baik-baik saja |
| I'm following up on a payment | Aim folouing ap on e peiment | Saya menindaklanjuti pembayaran |
| I'm calling about an overdue account | Aim koling ebaut en ovardyu akaunt | Saya menelepon mengenai tagihan yang jatuh tempo |
| I'd like to verify some information | Aid laik tu verifai sam informasyen | Saya ingin memverifikasi beberapa informasi |
| Thank you for your cooperation | Tengkyu for yor kouoperesyen | Terima kasih atas kerja samanya |
2. Menjelaskan Tagihan yang Belum Dibayar
| English | Pronunciation (Pelafalan) | Meaning (Arti) |
|---|
| Our records show an outstanding balance | Aur rekords sou en autstending belens | Data kami menunjukkan ada tagihan yang belum dibayar |
| Your payment is overdue | Yor peiment is ovardyu | Pembayaran Anda telah melewati jatuh tempo |
| The amount due is... | Di emaunt dyu is | Jumlah yang harus dibayar adalah... |
| The payment was due on... | De peiment woz dyu on | Pembayaran jatuh tempo pada tanggal... |
| We have not received your payment yet | Wi hev not riseivd yor peiment yet | Kami belum menerima pembayaran Anda |
| There is a remaining balance on your account | Der is e rimeining belens on yor akaunt | Masih ada sisa tagihan pada akun Anda |
| We'd like to resolve this matter | Wid laik tu rizolv dis meter | Kami ingin menyelesaikan masalah ini |
| Your account is currently past due | Yor akaunt is karently past dyu | Akun Anda saat ini telah melewati jatuh tempo |
| Please review your payment records | Plis rivyu yor peiment rekords | Silakan periksa catatan pembayaran Anda |
| We are requesting payment as soon as possible | Wi ar rikwesting peiment ez sun ez posibel | Kami meminta pembayaran sesegera mungkin |
| The balance remains unpaid | De belens rimeins anpeid | Tagihan tersebut masih belum dibayar |
| We sent previous reminders | Wi sent privius rimainders | Kami telah mengirim pengingat sebelumnya |
| This account requires immediate attention | Dis akaunt rikwairs imidiet atensyen | Akun ini memerlukan perhatian segera |
| We would appreciate your prompt payment | Wi wud apresiet yor prompt peiment | Kami menghargai pembayaran segera dari Anda |
| Let's discuss a solution | Lets diskas e solusyen | Mari kita diskusikan solusinya |
3. Menanyakan Rencana Pembayaran
| English | Pronunciation (Pelafalan) | Meaning (Arti) |
|---|
| When can you make the payment? | Wen ken yu meik de peiment | Kapan Anda bisa melakukan pembayaran? |
| Do you have a payment plan in mind? | Du yu hev e peiment plen in maind | Apakah Anda memiliki rencana pembayaran? |
| Can you pay today? | Ken yu pei tudei | Bisakah Anda membayar hari ini? |
| How much can you pay at this time? | Hau mac ken yu pei at dis taim | Berapa yang bisa Anda bayarkan saat ini? |
| Would you like to make installment payments? | Wud yu laik tu meik instalment peiments | Apakah Anda ingin mencicil pembayaran? |
| Can we arrange a payment schedule? | Ken wi ereinj e peiment skedyul | Bisakah kita mengatur jadwal pembayaran? |
| What date works best for you? | Wat deit werks best for yu | Tanggal berapa yang paling cocok? |
| Are you able to make a partial payment? | Ar yu eibel tu meik e parsial peiment | Apakah Anda bisa melakukan pembayaran sebagian? |
| Let's find a solution together | Lets faind e solusyen tugeder | Mari mencari solusi bersama |
| We are willing to discuss options | Wi ar wiling tu diskas opsyens | Kami bersedia mendiskusikan pilihan yang ada |
| Can you commit to that date? | Ken yu komit tu det deit | Apakah Anda bisa berkomitmen pada tanggal itu? |
| We'll note that arrangement | Wil nout det ereinjment | Kami akan mencatat kesepakatan tersebut |
| Please keep us informed | Plis kip as informed | Mohon terus beri kami informasi |
| Thank you for your honesty | Tengkyu for yor onesti | Terima kasih atas keterusterangan Anda |
| We appreciate your effort to resolve this | Wi apresiet yor efort tu rizolv dis | Kami menghargai usaha Anda untuk menyelesaikan ini |
4. Menanggapi Alasan Keterlambatan Pembayaran
| English | Pronunciation (Pelafalan) | Meaning (Arti) |
|---|
| I understand your situation | Ai andersten yor situasyen | Saya memahami situasi Anda |
| Thank you for explaining | Tengkyu for ekspleining | Terima kasih atas penjelasannya |
| We appreciate your honesty | Wi apresiet yor onesti | Kami menghargai kejujuran Anda |
| Let's see what we can do | Lets si wat wi ken du | Mari kita lihat apa yang bisa dilakukan |
| We may be able to offer some options | Wi mei bi eibel tu ofer sam opsyens | Kami mungkin bisa menawarkan beberapa pilihan |
| I'm sorry to hear that | Aim sori tu hir det | Saya turut prihatin mendengarnya |
| We understand unexpected situations happen | Wi andersten anekspektid situasyens hepen | Kami memahami situasi tak terduga bisa terjadi |
| Let's work together on a solution | Lets werk tugeder on e solusyen | Mari bekerja sama mencari solusi |
| Thank you for keeping us informed | Tengkyu for kiping as informed | Terima kasih telah memberi informasi kepada kami |
| We appreciate your cooperation | Wi apresiet yor kouoperesyen | Kami menghargai kerja sama Anda |
| Please update us if anything changes | Plis apdeit as if enithing ceinjes | Beri tahu kami jika ada perubahan |
| We are here to help | Wi ar hir tu help | Kami di sini untuk membantu |
| Let's discuss the available options | Lets diskas di eveilebel opsyens | Mari membahas pilihan yang tersedia |
| We understand your concerns | Wi andersten yor konserns | Kami memahami kekhawatiran Anda |
| Thank you for communicating with us | Tengkyu for komyuniketing with as | Terima kasih telah berkomunikasi dengan kami |
5. Mengonfirmasi Pembayaran
| English | Pronunciation (Pelafalan) | Meaning (Arti) |
|---|
| We have received your payment | Wi hev riseivd yor peiment | Kami telah menerima pembayaran Anda |
| Thank you for your payment | Tengkyu for yor peiment | Terima kasih atas pembayaran Anda |
| Your account has been updated | Yor akaunt has bin apdeitid | Akun Anda telah diperbarui |
| The payment has been processed | De peiment has bin prosest | Pembayaran telah diproses |
| Your balance has been reduced | Yor belens has bin ridyusd | Tagihan Anda telah berkurang |
| We appreciate your prompt payment | Wi apresiet yor prompt peiment | Kami menghargai pembayaran tepat waktu Anda |
| Your account is now current | Yor akaunt is nau karent | Akun Anda kini sudah normal |
| Everything has been completed | Evrithing has bin komplitid | Semuanya telah selesai |
| The issue has been resolved | Di isyu has bin rizolvd | Masalahnya telah diselesaikan |
| Thank you for your cooperation | Tengkyu for yor kouoperesyen | Terima kasih atas kerja samanya |
| Your payment was successful | Yor peiment woz suksesful | Pembayaran Anda berhasil |
| We appreciate your commitment | Wi apresiet yor komitment | Kami menghargai komitmen Anda |
| Thank you for resolving this matter | Tengkyu for rizolving dis meter | Terima kasih telah menyelesaikan masalah ini |
| We look forward to serving you | Wi luk forwerd tu serving yu | Kami berharap dapat melayani Anda kembali |
| Have a great day | Hev e greit dei | Semoga harimu menyenangkan |
6. Mengakhiri Percakapan
| English | Pronunciation (Pelafalan) | Meaning (Arti) |
|---|
| Thank you for your time | Tengkyu for yor taim | Terima kasih atas waktunya |
| Thank you for speaking with me | Tengkyu for spiking with mi | Terima kasih telah berbicara dengan saya |
| We appreciate your cooperation | Wi apresiet yor kouoperesyen | Kami menghargai kerja sama Anda |
| Please don't hesitate to contact us | Plis dont heziteit tu kontak as | Jangan ragu untuk menghubungi kami |
| Have a wonderful day | Hev e wonderful dei | Semoga harimu menyenangkan |
| Take care | Teik ker | Jaga diri |
| Goodbye | Gudbai | Sampai jumpa |
| We look forward to hearing from you | Wi luk forwerd tu hiring from yu | Kami menantikan kabar dari Anda |
| Thank you for your understanding | Tengkyu for yor anderstending | Terima kasih atas pengertiannya |
| We appreciate your patience | Wi apresiet yor peisyens | Kami menghargai kesabaran Anda |
| Please let us know if you have questions | Plis let as nou if yu hev kwesyens | Beri tahu kami jika ada pertanyaan |
| Thank you very much | Tengkyu veri mac | Terima kasih banyak |
| We hope to resolve this soon | Wi houp tu rizolv dis sun | Semoga masalah ini segera selesai |
| Have a good evening | Hev e gud ivning | Selamat malam |
| See you again | Si yu e-gein | Sampai jumpa lagi |
7. Ringkasan 10 Kalimat Paling Penting untuk Debt Collector
| English | Arti |
|---|
| I'm calling regarding your account | Saya menghubungi Anda terkait akun Anda |
| Your payment is overdue | Pembayaran Anda telah melewati jatuh tempo |
| The amount due is... | Jumlah yang harus dibayar adalah... |
| We have not received your payment yet | Kami belum menerima pembayaran Anda |
| When can you make the payment? | Kapan Anda bisa melakukan pembayaran? |
| Can we arrange a payment schedule? | Bisakah kita mengatur jadwal pembayaran? |
| I understand your situation | Saya memahami situasi Anda |
| Let's find a solution together | Mari mencari solusi bersama |
| We have received your payment | Kami telah menerima pembayaran Anda |
| Thank you for your cooperation | Terima kasih atas kerja samanya |
